m89 Frequently Asked Questions

m89 accepts the Bangladesh National Identity Card (NID), a valid passport, or a birth registration certificate for age and identity verification. You will need to upload a clear photograph or scan of your document through the account settings panel. Verification is typically completed within one business day. Unverified accounts cannot process withdrawals.

The minimum age to register and play on m89 is 18 years. This is a strict, non-negotiable policy that applies to all players in Bangladesh. During registration you must confirm your date of birth, and m89 reserves the right to request identity documents at any point to verify age compliance. Accounts found to belong to under-18 players will be immediately suspended.

On the m89 login page, click the "Forgot Password" link and enter your registered email address or mobile number. A password reset link or OTP will be sent to your contact details within a few minutes. Follow the link, set a new strong password, and log in as normal. If you do not receive the reset message, check your spam folder or contact [email protected].

No. m89 strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and winnings forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to merge or close the duplicate.

To permanently close your m89 account, email [email protected] from your registered email address with the subject line "Account Closure Request". Our team will confirm your identity and process the closure within 48 hours. Any remaining balance must be withdrawn before closure is finalised. If you are closing for responsible gaming reasons, we will also offer self-exclusion as an alternative before proceeding.

To deposit via bKash on m89, log in to your account, go to the Deposit section, and select bKash as your payment method. You will see a designated m89 merchant number to send funds to. Open your bKash app, choose "Send Money" or "Payment", enter the provided number and your deposit amount, and confirm with your bKash PIN. Paste your bKash transaction ID back into the m89 deposit form and submit. Deposits are credited within minutes.

Nagad deposits on m89 are typically credited within 5 to 15 minutes of a successful transaction. During peak hours or public holidays, processing may occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of your Nagad transaction confirmation and contact [email protected] with your account username and the transaction reference number.

The minimum deposit on m89 is ৳500 BDT for most payment methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum may be higher — check the Deposit page in your account for the current limits specific to each method. There is no fee charged by m89 on deposits, though your payment provider's own charges may apply.

The minimum withdrawal on m89 is ৳1,000 BDT. Withdrawals are processed to the same payment method used for your most recent deposit, which helps m89 comply with anti-money-laundering requirements. For bKash and Nagad withdrawals, funds typically arrive within 1 to 6 hours. Bank transfer withdrawals may take 1 to 3 business days. Your account must be fully verified before any withdrawal is approved.

m89 does not charge any platform fee on standard withdrawals. However, your chosen payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges, which are outside m89's control. The withdrawal amount you enter in your m89 account is the gross amount sent from our end; any provider fees are deducted by the provider before the net amount reaches your wallet.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a supported withdrawal method on m89. To use Rocket, ensure the mobile number registered to your Rocket account matches the number on your m89 profile. Select Rocket in the Withdrawal section, enter your Rocket mobile number and the amount you wish to withdraw, and confirm. Rocket withdrawals typically process within 2 to 8 hours during business days.

To bet on BPL (Bangladesh Premier League) matches on m89, navigate to the Cricket section from the main menu. Select the upcoming BPL fixture you want to bet on, and a full list of available markets will appear — including match winner, top batsman, total runs, and in-play live betting options. Choose your market, enter your stake in BDT (৳), review the odds, and confirm your bet slip. Live betting is available for matches in progress.

m89 hosts over 3,500 slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel fruit machines, modern 5-reel video slots, Megaways titles, progressive jackpot slots, and crash-style games. Popular titles with Bangladeshi players include Boom Legend, Mahjong Ways 2, Gates of Olympus, and Sweet Bonanza. Use the search and filter tools in the Slots section to find games by provider, volatility, or theme.

Yes, m89 is fully optimised for mobile play on both Android and iOS devices. The mobile site runs directly in your browser — no app download is required. All features available on desktop, including deposits via bKash and Nagad, live casino, cricket betting, and slot games, are fully accessible on mobile. The interface scales automatically to your screen size and works reliably on mid-range Android phones commonly used in Dhaka and across Bangladesh.

RTP (Return to Player) varies by slot title on m89. Most games from Pragmatic Play and NetEnt carry RTP values between 94% and 97%. Individual game RTPs are displayed in the game information panel, which you can access by clicking the "i" or "Info" button inside the game lobby. m89 does not adjust RTPs from the values set by the original game developers — all games run on certified, unmodified software.

Yes, m89's live casino section features real-time games streamed from professional studios, including live roulette, live blackjack, live baccarat, and live game shows. Games are provided by Evolution Gaming and Ezugi, which are among the most trusted live casino operators globally. Live dealer games are accessible around the clock and support BDT (৳) betting stakes. Visit the m89 Casino section to browse all available live tables.

m89 offers a welcome bonus to newly registered players who make their first qualifying deposit. Bonus terms — including the percentage match, maximum bonus amount in BDT (৳), and eligible games — are detailed on the Promotions page of your account after registration. Bonuses at m89 come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements on m89 specify how many times you must bet through a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before withdrawing bonus-derived winnings. Slot games typically contribute 100% toward wagering requirements, while live casino games may contribute a lower percentage. Check your active bonus details in the account panel.

Yes, m89 periodically offers free spins promotions on selected slot titles, particularly on new game launches or during seasonal events such as Eid, Pohela Boishakh, and cricket tournament periods. Free spins are credited to your account and must be used within the specified validity period — typically 24 to 72 hours. Any winnings from free spins are credited as bonus funds and are subject to the applicable wagering requirements stated in the promotion's terms.

Yes, all bonuses on m89 have an expiry window — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed within the validity period, the bonus and any associated winnings are forfeited automatically. The expiry date and remaining wagering progress for each active bonus are visible in your account's Bonus section. Check before playing to avoid losing unclaimed funds.

m89 operates as a safe and reliable entertainment platform with SSL encryption protecting all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds, meaning your balance is protected. All slot and casino games on m89 use certified random number generation software provided by internationally recognised game studios. m89 does not share personal player data with third parties for commercial purposes.

m89 uses industry-standard 256-bit SSL/TLS encryption on all pages, including the login, deposit, and withdrawal screens. Payment data is tokenised and never stored in plain text on m89 servers. Two-factor authentication (2FA) is available for all accounts and strongly recommended. m89's full data handling practices are described in the Privacy Policy. If you suspect unauthorised access to your account, change your password immediately and contact [email protected].

If gambling is no longer enjoyable or is causing harm, m89 offers self-exclusion periods of 1 month, 3 months, 6 months, 12 months, or permanent closure. Log in to your m89 account, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Your account will be suspended immediately for the chosen period. Alternatively, email [email protected] with "Self-Exclusion Request" in the subject line and our team will action it within 24 hours.

Yes, m89 allows you to set daily, weekly, or monthly deposit limits in BDT (৳) directly from your account settings under the Responsible Gaming tab. Limits take effect immediately when set or lowered. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this delay is intentional and cannot be bypassed. Setting limits before your first session is the most effective way to manage your gaming budget.