Responsible Gaming — Play Smart with m89

01 Our Commitment to Responsible Gaming

m89 was built on the belief that online gambling can be a genuinely enjoyable experience — one that brings excitement to cricket fans, slot enthusiasts, and casino players across Bangladesh. But we also recognise that for some individuals, gambling can become problematic. That is why responsible gaming is not a box-ticking exercise at m89; it is a core operating principle that shapes how we design our platform, train our staff, and communicate with our players.

Our responsible gaming framework covers three core pillars: prevention (making it easy for players to set limits before problems arise), detection (monitoring gameplay data for early warning signs), and intervention (reaching out proactively and offering tools or referrals to professional support when needed).

m89 does not pursue short-term revenue at the expense of player wellbeing. We would rather a player take a month's break and return refreshed than continue gambling in a way that causes harm. Every responsible gaming tool on our platform is available at no cost and can be activated instantly by any player through their account settings or by contacting [email protected].

02 Age Restriction — 18+ Only

m89 operates a strict minimum age policy. Only individuals aged 18 years or above are permitted to register, deposit, or place bets on the m89 platform. This policy applies to all players in Bangladesh regardless of the type of game — whether cricket betting, live casino, slots, or any other offering on the site.

Age Verification at Registration

Every new m89 account is subject to age and identity verification as part of our Know Your Customer (KYC) process. Players are required to submit a valid government-issued identity document — such as the Bangladesh National Identity Card (NID) or passport — before any withdrawal can be processed. In cases where there is reasonable doubt about a player's age, m89 reserves the right to request additional documentation and to suspend the account pending verification.

Why We Enforce This Strictly

Underage gambling causes serious long-term harm to young people. The adolescent brain is particularly vulnerable to the reward mechanisms that make gambling attractive, and early exposure significantly increases the risk of developing problem gambling behaviours in adulthood. m89 takes its duty of care to young people seriously and will never knowingly allow anyone under the age of 18 to access our platform.

Parental Controls

If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend installing parental control software on shared devices. Tools such as Net Nanny, Qustodio, and built-in screen time controls on Android and iOS devices can help restrict access to gambling websites. Additionally, please keep your m89 login credentials private and never share them with anyone under 18.

03 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available to m89 players. When you self-exclude, your account is suspended for a period of your choosing, and you will be unable to log in, deposit, or place bets for the entire duration of that period. m89 will also suppress all marketing communications to your registered contact details during a self-exclusion.

Available Self-Exclusion Periods

m89 offers flexible self-exclusion periods to suit different circumstances:

• 1 Month — a short cooling-off period for players who feel they need a brief break
• 3 Months — a medium-term break for players who feel their gaming is becoming excessive
• 6 Months — a longer break for players experiencing meaningful difficulties
• 12 Months — a full-year exclusion for players who need extended separation
• Permanent / Indefinite — a permanent account closure for players who wish to stop gambling entirely

How to Activate Self-Exclusion

1. Log in to your m89 account using your registered credentials.
2. Navigate to Account Settings and select the Responsible Gaming tab.
3. Choose Self-Exclusion from the available tools.
4. Select your desired exclusion period and confirm your identity with your account password.
5. Your exclusion will take effect immediately — you will be logged out and will not be able to log in again for the full duration.

Alternatively, you can request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Our team will action your request within 24 hours.

04 Deposit Limits

Setting a deposit limit is one of the most effective ways to stay in control of your gambling spend at m89. A deposit limit caps the maximum amount of money you can add to your account over a defined time period, helping you manage your entertainment budget and avoid spending more than you intend.

Types of Deposit Limits Available

How Deposit Limits Work

Deposit limits take effect immediately when you set or lower them. If you choose to increase your deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This cooling-off delay is intentional — it gives you time to reconsider the increase rather than acting impulsively in the heat of a gaming session.

You can set your deposit limits in Bangladeshi Taka (৳) and update them at any time through your account settings. If you attempt a deposit that would exceed your current limit, the transaction will be declined by the platform automatically, and you will be shown a reminder of your responsible gaming settings.

05 Time-Out Features

Sometimes players need a short, structured break without committing to a full self-exclusion. m89's time-out feature allows you to temporarily suspend your account for a brief cooling-off period while keeping your account data and balance intact for when you return.

Available Time-Out Periods

• 24 Hours — a short overnight break
• 48 Hours — a weekend or two-day pause
• 7 Days — a full week away from the platform
• 30 Days — a one-month cooling-off period

What Happens During a Time-Out?

During your chosen time-out period, your m89 account will be suspended. You will not be able to log in, make deposits, place bets, or access any real-money games. Your account balance will be preserved in full. Any pending withdrawals will continue to be processed normally. All promotional and marketing communications will be paused for the duration of your time-out.

Session Duration Reminders

In addition to time-out features, m89 also provides in-session reminders to help you keep track of how long you have been playing. You can configure your account to display a notification after 30 minutes, 1 hour, or 2 hours of continuous play. These reminders serve as a gentle prompt to take a break, stretch, hydrate, and reassess whether you wish to continue your session.

Reality Checks

m89 also offers a reality check feature that, when enabled, displays a brief summary of your session — including time elapsed, total amount wagered, and net win or loss — at regular intervals during your gameplay. This transparent view of your actual activity helps counteract the immersive nature of casino and sports betting experiences.

06 Recognising a Problem

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem do not identify it as such until significant harm has already occurred. m89 encourages all players to check in with themselves regularly and to be honest about their relationship with gambling.

Warning Signs to Watch For

The following behaviours may indicate that gambling has moved beyond healthy entertainment and is becoming problematic. If you recognise several of these patterns in yourself, we encourage you to use m89's responsible gaming tools or seek professional support.

The Financial Warning Signs

Beyond the behavioural indicators, there are also financial warning signs worth monitoring. These include: repeatedly depositing the maximum allowed amount immediately after a loss, making multiple small deposits in rapid succession to circumvent daily limits, withdrawing and immediately re-depositing funds, and an overall pattern of escalating deposit amounts over time. m89's monitoring systems are designed to flag these patterns, and our team may reach out proactively if we observe them in your account.

07 Support Resources

m89 believes that no player should face a gambling problem alone. If you feel that gambling is negatively affecting your life, please use the resources below to access professional support. All of the organisations listed below provide confidential, non-judgmental assistance.

Contact m89 Directly

Our responsible gaming support team is your first point of contact for activating any responsible gaming tool or discussing concerns about your play. We are available via email and aim to respond to all responsible gaming queries within one business day (Bangladesh Standard Time, UTC+6).

Email: [email protected] — use subject line "Responsible Gaming Support"

What Our Support Team Can Do

• Activate deposit limits, time-out periods, or self-exclusion on your behalf
• Provide a full account activity summary so you can review your gambling history
• Discuss your concerns in a confidential, non-judgmental setting
• Signpost you to professional counselling and support organisations
• Assist family members or loved ones who are concerned about a player's behaviour

Professional Help Organisations

While m89 provides platform-level tools and first-line support, professional counselling services offer deeper, longer-term assistance for those experiencing serious gambling-related harm. The following types of organisations can provide support:

• National Mental Health Helplines — many countries including Bangladesh have government-operated mental health helplines accessible by phone or SMS
• Gamblers Anonymous-style support groups — peer-to-peer support from others who have experienced gambling problems
• Licensed counsellors and therapists — cognitive behavioural therapy (CBT) has strong evidence for treating problem gambling
• Community and religious support networks — for many Bangladeshi players, faith communities and local support networks can provide meaningful guidance and accountability

08 Underage Protection

Protecting children and young people from exposure to gambling is a responsibility shared by m89, parents, guardians, and society as a whole. This section outlines the specific measures m89 takes to prevent underage access and what families can do to further safeguard young people in their households.

m89's Technical Safeguards

m89 employs multiple technical layers to prevent underage access to the platform. These include: mandatory date-of-birth declaration at registration, document-based KYC verification before any real-money activity is permitted, IP-level age assurance checks where legally required, and ongoing account monitoring for behavioural patterns inconsistent with adult gambling.

Advice for Parents and Guardians

If shared devices are used in your household, the following practical steps can significantly reduce the risk of underage access to gambling platforms:

• Never save your m89 login credentials in your browser's autofill or password manager on a shared device
• Always log out of your m89 account fully when you finish your session — do not rely on the browser closing to clear your session
• Use device-level screen time controls and parental filtering tools available on Android (Digital Wellbeing), iOS (Screen Time), and Windows (Family Safety)
• Have open, age-appropriate conversations with children about the risks of gambling and why it is restricted to adults
• If you suspect a minor has accessed your m89 account, contact [email protected] immediately so we can investigate and take appropriate action

Reporting Underage Gambling

If you have reason to believe that a minor is using or attempting to use the m89 platform — whether it is your own child or someone else — please report it to us immediately at [email protected] with the subject line "Underage Gambling Report". All such reports are treated as high-priority and investigated within 24 hours. m89 will never penalise a player for reporting a genuine safeguarding concern.